Refund policy

We want you to be happy with your PrimateGrip purchase. Because our products ship directly from our supply partners, we don't offer a mail-in return service — instead, we handle issues through direct refunds or replacements.

Refunds and replacements. If your item arrives damaged, defective, or different from what you ordered, contact us at ben.mantawork@gmail.com within 30 days of receiving your order, with your order number and photos of the issue. We'll offer a full or partial refund, or a free replacement.

Change of mind. As we don't hold physical stock, we can't accept returns for change of mind — please check product details before ordering.

Non-delivery. If your order hasn't arrived within the estimated delivery window in our Shipping Policy, contact us and we'll investigate and arrange a refund or replacement if the item is confirmed lost.

Refund method. Approved refunds go to your original payment method, usually within 10 business days.

Your consumer rights. Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL: you're entitled to a replacement or refund for a major failure, and to repair or replacement for goods that fail to be of acceptable quality.

Contact us. PrimateGrip is operated by Ben Luke Miltiadis Mantaras, 36A Hillway, Nedlands, Perth WA 6009, Australia. Questions about this policy: ben.mantawork@gmail.com.